Pauline Richards, a 74-year-old grandmother from Taunton, Somerset, has etched her name in fast-food history as the world’s longest-serving KFC employee. Her remarkable tenure, spanning an impressive 47 years, began in 1978 at the Taunton branch, where she has since become a beloved fixture. During this time, she estimates serving over six million drumsticks and a comparable number of chicken wings, showcasing her dedication to the iconic fried chicken franchise. Pauline’s career has journeyed through virtually every role imaginable, starting from cleaner and eventually rising to the position of manager, demonstrating her versatility and commitment. She has officially surpassed the previous record holder, Lorena Neely from the United States, who served from 1976 to 2023, solidifying Pauline’s place as a true KFC legend.
Pauline’s extraordinary dedication to her work stems from a genuine passion for customer interaction. She thrives on building rapport with the people she serves, finding immense satisfaction in ensuring their happiness. This commitment to customer service has fostered a loyal following among local patrons, who often seek her out during their visits. Many regulars specifically inquire about her presence and even request a brief hello if she happens to be on break, a testament to the genuine connections she has forged over the years. This deep-rooted connection with the community extends beyond her workplace, earning her local celebrity status and even free drinks at the local pub, a privilege she has enjoyed for the past two years.
Pauline’s career trajectory reflects her remarkable resilience and adaptability. She has witnessed significant changes within the fast-food industry and the KFC brand itself, navigating evolving menus, technologies, and customer expectations. Throughout these transformations, she has remained a steadfast and reliable presence, adapting to new challenges while consistently delivering exceptional customer service. Her continued enthusiasm for her work, despite having reached retirement age, is a testament to her enduring passion for the job and the people she serves. She credits her good health and positive mindset for her ability to maintain this demanding role, emphasizing her fortunate lack of serious illness throughout her life.
Pauline’s influence extends beyond her direct customer interactions. Working alongside colleagues spanning a wide age range, with some as young as 17, she serves as a role model and mentor, sharing her extensive experience and fostering a positive work environment. Her dedication to KFC has also resonated within her own family, with both her daughter and grandson having worked alongside her at various points in their lives, further solidifying her legacy within the company and the community. This intergenerational connection showcases the enduring appeal of the KFC brand and the sense of community it fosters.
KFC has officially recognized Pauline’s remarkable contribution, celebrating her as an invaluable asset to the company. A KFC spokesperson lauded her as an important role model in the local community, highlighting the legacy she has created, one that would undoubtedly make Colonel Sanders proud. This recognition underscores the value of long-term employees who embody the spirit of the brand and contribute significantly to its success. Pauline’s story has also garnered wider attention, with news outlets and social media platforms sharing her inspiring journey, further solidifying her status as a KFC icon.
Pauline’s story goes beyond a simple employment record. It represents a testament to dedication, resilience, and the power of human connection. Her ability to find joy and purpose in her work, even after decades of service, is an inspiration to people of all ages and professions. It highlights the importance of finding meaning in one’s daily endeavors and the positive impact that genuine customer service can have on individuals and communities. Her legacy will undoubtedly continue to inspire future generations of KFC employees and customers alike, reminding them of the power of passion, hard work, and a genuine love for what you do.
