Jet2 has criticised airports for being “woefully ill-prepared and poorly resourced”, which has led to “inexcusable” travel chaos.
The holiday firm said customers have had to endure a “much poorer experience” than they should have, pointing to airports’ and ground handling suppliers’ “often atrocious customer service”, long queues, baggage handling problems, delays and a lack of onboard catering supplies.
Executive chairman Philip Meeson said: “Most of our 10 UK base airports have been woefully ill-prepared and poorly resourced for the volume of customers they could reasonably expect, as have other suppliers, such as onboard caterers and providers of airport PRM (passengers with reduced mobility) services.
“Inexcusable, bearing in mind our flights have been on sale for many months and our load factors are quite normal.”
“This difficult return to normal operations has occurred simply because of the lack of planning, preparedness and unwillingness to invest by many airports and associated suppliers,” he added.